A fix has been implemented and we are monitoring the results.
Posted 4 months ago. May 04, 2019 - 15:07 UTC
We are currently investigating an issue on iOS regarding failure to update device states. While a fix is implemented, users on iOS are advised to force-quit and reopen the app before attempting to control devices. This will accurately update the device states, at which point devices will be controllable.
Posted 4 months ago. May 03, 2019 - 16:14 UTC
We are currently investigating an issue with device states reporting incorrectly. This may have an adverse effect on device commands, as well as push notifications being sent successfully.