Upstream service error rates impacting API performance

Incident Report for Wink

Resolved

This incident has been resolved.
Posted Sep 20, 2015 - 17:59 UTC

Update

We have recovered. We are monitoring the situation.
Posted Sep 20, 2015 - 17:20 UTC

Update

We are now able to start new server instances again, and our upstream provider is reporting rapid recovery.
Posted Sep 20, 2015 - 16:10 UTC

Update

AWS DynamoDB failures have not improved, and appear to have taken down other AWS components and third party service providers who also rely on AWS, including a critical service used to direct traffic to the Wink API.
Posted Sep 20, 2015 - 12:25 UTC

Monitoring

Elevated error rates and decreased response times from AWS DynamoDB, used by the Wink Core API, are impacting API response times and success rates. AWS is working to fix the issue.
Posted Sep 20, 2015 - 10:25 UTC