February 2017

Latency on the Wink Core-API
This issue is resolved.
Feb 20, 02:22-04:06 UTC
Latency on the Wink API
This incident has been resolved.
Feb 18, 23:31 - Feb 19, 01:07 UTC
Wink Core API: Degraded Performance
This incident has been resolved.
Feb 9, 22:08 - Feb 10, 04:42 UTC
Nest Updates Delayed
This incident has been resolved.
Feb 3, 22:49 - Feb 4, 19:00 UTC

January 2017

No incidents reported for this month.

December 2016

Issues linking Nest devices to Wink
This issue is resolved.
Dec 22, 20:55-22:36 UTC
Delayed requests to Wink Core API for Nest, Sensi, and Honeywell Products
This issue has been resolved.
Dec 21, 01:33-02:41 UTC
Outage of real times updates from Nest devices
This incident has been resolved.
Dec 13, 16:32-19:33 UTC
Account linking with Canary not working
Issue has been resolved
Dec 1, 19:00 - Dec 2, 03:31 UTC

November 2016

Delays on realtime updates from Canary to Wink
This incident has been resolved.
Nov 8, 18:27-21:05 UTC

October 2016

Dyn DDoS is causing upstream service interruptions
This incident has been resolved.
Oct 21, 16:26-23:02 UTC
Wink Hub API
This incident has been resolved.
Oct 21, 14:16-15:47 UTC

September 2016

[Wink Core-API] Degraded performance
This incident has been resolved.
Sep 27, 21:34 - Sep 28, 00:23 UTC
Degraded performance on realtime updates from Nest to the Wink API
This incident has been resolved.
Aug 30, 20:38 - Sep 2, 18:08 UTC
Degraded performance on the Wink API
this incident has been resolved.
Sep 1, 14:02-15:04 UTC

August 2016

Retroactive: schedules not firing
We discovered an issue with our scheduling mechanism that was resulting in some schedules being missed. That issue has been fixed as of Sunday Morning.
Aug 27
Updates from Nest devices to the Wink platform are delayed
This incident has been resolved.
Aug 22, 18:58 - Aug 23, 01:01 UTC
Latency on the Wink API
All systems are back to full speed, this incident is resolved.
Aug 22, 09:15-09:58 UTC

July 2016

Wink Core-API Degraded Performance
The Wink Core API has been within nominal thresholds since the last status update. This issue is now resolved.
Jul 25, 20:53 - Jul 26, 03:02 UTC
Degraded performance on realtime updates from Ring to the Wink API
The fix has been deployed. Realtime updates from Ring to the Wink API are working again.
Jul 15, 22:22 - Jul 18, 16:11 UTC
Degraded performance on realtime updates from Nest to the Wink API
We confirmed that our fix is working. The issue is resolved.
Jul 14, 20:56 - Jul 15, 15:43 UTC

June 2016

[Wink-API] The Wink Core API Outage
The Issue has been resolved. The Wink Core-API is operating within nominal limits and as expected.
Jun 8, 16:28-22:13 UTC

May 2016

Potential service disruptions for Honeywell thermostat accounts using OAuth with the Wink app
After working with the Honeywell engineering, we have been able to confirm that users logged into their Honeywell accounts will not lose connection nor have control issues
Feb 12, 23:37 - May 16, 21:23 UTC
Updates from Canary devices to the Wink platform are delayed
This incident has been resolved.
May 11, 18:20 - May 13, 17:34 UTC

April 2016

Updates from Sensi to the Wink platform are delayed
This incident has been resolved.
Feb 12, 22:07 - Apr 29, 20:21 UTC
Wink API Incident
The Wink Core API is operating normally.
Apr 14, 20:19-21:18 UTC

March 2016

Degraded performance on Wink API and Wink Hub API
This incident has been resolved.
Mar 25, 19:52 - Mar 26, 23:37 UTC
[Scheduled] Email Notifications Maintenance
The scheduled maintenance has been completed.
Mar 23, 19:00-20:00 UTC
Wink Hub API Partial Outage
This incident has been resolved
Mar 2, 19:44-23:45 UTC
TCP/Greenwave Degraded Service
Connection and control of TCP/Greenwave products should be restored
Mar 2, 17:17-19:41 UTC

February 2016

Slow response time on the Wink API
The incident has been resolved.
Feb 25, 20:19-22:59 UTC
Partial outage in the Wink -> Echo integration
We identified the issue and resolved it.
Feb 18, 17:46-18:29 UTC
Chamberlain MyQ Initial setup
Connecting Chamberlain MyQ accounts to Wink should now function fully
Feb 4, 14:16-22:45 UTC
Degraded performance on Wink API and Wink Hub API
This issue is resolved. The Wink Core API and Wink Hub API are operating normally.
Feb 3, 02:52-05:10 UTC
Issues affecting Wink API and some Wink Hubs
This incident is resolved.
Jan 31, 07:07 - Feb 1, 15:26 UTC

January 2016

Nest -> Wink real time status updates not functioning
This incident is resolved, real time updates from Nest to Wink are fully functional again.
Jan 27, 15:27-16:13 UTC
iHome Real-Time Updates Down
We have resolved this issue, Real-Time Updates are restored.
Dec 23, 23:11 - Jan 13, 14:30 UTC

December 2015

Nest -> Wink real time status updates not functioning
This incident has been resolved.
Dec 1, 20:00 - Dec 23, 23:10 UTC

November 2015

No incidents reported for this month.

October 2015

No incidents reported for this month.

September 2015

Issue affecting Link Hubs
This incident has been resolved.
Sep 29, 21:45 - Sep 30, 00:46 UTC
Upstream service error rates impacting API performance
This incident has been resolved.
Sep 20, 10:25-17:59 UTC
[Scheduled] Core database upgrades, part 2
The scheduled maintenance has been completed.
Sep 15, 07:02-08:15 UTC
Wink API rebooted
This incident has been resolved.
Sep 14, 16:32-16:37 UTC

August 2015

State of hub-attached devices not accurate
This incident has been resolved.
Aug 22, 02:16-04:41 UTC
Unscheduled urgent database maintenance
The performance of the main database is back to normal levels, all schedules are resumed.
Aug 19, 11:34-14:58 UTC

July 2015

Maintenance not quite done
We found the problem and resolved it, performance is back to normal level.
Jul 30, 10:14-12:16 UTC
[Scheduled] Core database upgrades
The scheduled maintenance has been completed.
Jul 30, 08:00-09:46 UTC
Core API cache issues affecting performance
This incident has been resolved.
Jul 21, 16:33-23:28 UTC
API Performance Issue
This incident has been resolved.
Jul 17, 00:44-03:30 UTC
Monitoring API performance
The performance of the Wink API is back to normal level.
Jul 13, 16:33-17:02 UTC

June 2015

Wink Hub commands not propagating for all users
This incident has been resolved.
Jun 29, 20:24-20:36 UTC
Wink Hub transmit/receive outage
This incident has been resolved.
Jun 24, 01:07-04:14 UTC

May 2015

Chamberlain MyQ integration interruption
This incident has been resolved.
May 29, 22:08-23:19 UTC
NOTICE OF SERVICE OUTAGE & HUB REPLACEMENT PROGRAM
If you have a Wink hub that has not been fixed please visit recovery.wink.com for more information
Apr 19, 04:31 - May 27, 03:00 UTC
Nest -> Wink real time status updates not functioning
This incident has been resolved.
May 26, 22:55 - May 27, 02:57 UTC
MyQ New Account Service interruption
MyQ services have been restored to normal operations.
May 7, 16:33-20:18 UTC
MyQ Service Disruption
MyQ service has been fully restored.
May 7, 00:09-11:26 UTC
Chamberlain MyQ Disruption
This incident has been resolved.
May 1, 23:53 - May 2, 00:54 UTC

April 2015

Chamberlain MyQ Disruption
Chamberlain has resolved the issue
Apr 28, 21:04 - Apr 29, 03:11 UTC
Limited Electric Imp Connectivity
Issue was corrected by Electric Imp and has been monitored by Wink and deemed corrected.
Apr 25, 23:54 - Apr 26, 04:51 UTC
Increased Error Rate On Hubs
This incident is superseded by http://status.winkapp.com/incidents/4c47cdvgl6b4
Apr 18, 17:30 - Apr 25, 23:53 UTC
Hubs Going Offline
This incident has been resolved.
Apr 18, 01:43-02:36 UTC
[Electric Imp] Pivot Power Genius issue
This incident has been resolved.
Apr 8, 22:25 - Apr 9, 02:23 UTC
Degraded Hub Performance
This incident has been resolved.
Apr 4, 06:11-06:21 UTC

March 2015

[Scheduled] [Partner Maintenance] Chamberlain MyQ - Internal Network Maintenance
The scheduled maintenance has been completed.
Mar 30, 07:00-08:40 UTC
Nest integration
This incident has been resolved.
Mar 25, 16:19-18:29 UTC
Degraded API Performance
This incident has been resolved.
Mar 17, 00:12-00:28 UTC
Slow propagation of state from hubs
The hubs are now propagating state normally, we keep monitoring the servers for any remaining latency.
Mar 6, 18:39-19:36 UTC
Nest Integration Elevated Errors
This incident has been resolved.
Mar 6, 03:30-04:32 UTC
[Scheduled] [Hub API] Maintenance
The scheduled maintenance has been completed.
Mar 4, 08:30-10:10 UTC
Hub connectivity issues
This incident has been resolved.
Mar 3, 15:33-16:06 UTC
[Scheduled] [Partner Maintenance] Chamberlain MyQ Garage Door System
The scheduled maintenance has been completed.
Feb 28, 08:00 - Mar 2, 17:27 UTC

February 2015

Wink Hub communication impacted
The affected nodes have been repaired, and bidirectional communications to hubs and relays have been restored.
Feb 19, 05:12-05:37 UTC

January 2015

Widespread control issues of TCP lightbulbs
This incident has been resolved.
Jan 28, 23:23 - Jan 29, 01:29 UTC
[Scheduled] [Partner Maintenance] Nest API maintenance
The scheduled maintenance has been completed.
Jan 23, 06:00-08:02 UTC
[Scheduled] [Partner Maintenance] Chamberlain MyQ garage doors
The scheduled maintenance has been completed.
Jan 12, 08:30-15:52 UTC
[Electric Imp] Pivot Power Genius issue
This incident has been resolved.
Jan 5, 23:11 - Jan 6, 02:24 UTC
[Electric Imp] Degraded Wink API performance
All devices, including Pivot Power Genius, are now fully operational
Jan 5, 03:54-06:00 UTC

December 2014

[Scheduled] Database maintenance
Tonight's maintenance has been completed.
Dec 31, 08:00-08:10 UTC
[Scheduled] [Hub API] Upgrade maintenance
The maintenance tonight has been completed.
Dec 30, 08:00-08:30 UTC
[Nest] service disruption
We've resolved the issue & Nest service is back in full health. We'll be keeping a close eye on it.
Dec 1, 22:28-22:42 UTC
Increased Latency Detected
Fix has satisfactorily addressed the latency issues we observed for some devices
Nov 30, 23:41 - Dec 1, 03:10 UTC

November 2014

Hub API backlog
This incident has been resolved.
Nov 23, 17:38-19:08 UTC
Slow response times from API
This incident has been resolved.
Nov 14, 20:06-20:16 UTC
Investigating reports that some users are unable to control their devices
This incident has been resolved.
Nov 14, 16:28-16:52 UTC
[Scheduled] [Partner Maintenance] Electric Imp backend infrastructure maintenance
The scheduled maintenance has been completed.
Nov 13, 16:30-18:30 UTC
Wink API & Hub communication issues
Our systems show fully recovered. We are deeply sorry for the service disruption tonight.
Nov 13, 03:58-05:18 UTC
[Scheduled] Work Queue Upgrade
This upgrade has been cancelled for tonight (Nov. 13). It will be rescheduled later this week or early next week. We will post updates.
Nov 13, 04:54 UTC
API unavailable for some users
The cause of this incident has been identified as database contention which rendered some web servers unresponsive. It has been repaired, and steps taken to prevent a recurrence.
Nov 13, 02:40-03:33 UTC
Api Latency
This incident has been resolved.
Nov 11, 03:51-04:54 UTC
[Scheduled] [Partner Maintenance] Chamberlain MyQ garage doors
Chamberlain MyQ garage doors web services have completed their maintenance tonight -- this product should be operational again through the app.
Nov 10, 06:00-08:34 UTC
[Scheduled] Emergency Database Upgrade
Database upgrade is now completed.
Nov 7, 08:15-10:45 UTC
System backlog issues
The systems are showing healthy. We are deeply sorry for the service disruption tonight.
Nov 6, 21:50 - Nov 7, 00:11 UTC
Nest issues
We have identified and resolved the Nest issue caused by an internal backlog. The Nest devices should be in good working condition. Thank you for your patience.
Nov 6, 02:56-08:45 UTC

October 2014

High Error Rate on Hub API
This incident has been resolved.
Oct 31, 16:16-16:54 UTC
[Scheduled] Database Upgrade
Database upgrade is now completed.
Oct 28, 07:30-09:21 UTC
Day 0 Hub Updates Failing
This incident has been resolved.
Oct 25, 15:31-15:57 UTC
[Scheduled] Security Updates
The scheduled maintenance has been completed.
Oct 21, 08:20-09:32 UTC
We Are Seeing An Increase in Connection Errors
This incident has been resolved.
Oct 17, 00:13-02:17 UTC
Packets Not Making It To Hubs
This incident has been resolved.
Oct 15, 01:16-02:56 UTC
Hub Api Latency
The issue is now resolved.
Oct 14, 21:48-22:53 UTC
Hub Api Latency Spike
Regular Hub Api service has now resumed
Oct 14, 08:38-08:41 UTC
High Latency On Hub Api
We have found and fixed the root cause of the issue.
Oct 14, 00:41-01:23 UTC
[Scheduled] Server Upgrades
The scheduled maintenance has been completed.
Oct 13, 08:24-08:52 UTC
Hub Agent Latency
Hubs are back to normal
Oct 13, 02:25-02:44 UTC
Error Rate On Hub Connections Rising
This incident has been resolved.
Oct 12, 20:29-21:29 UTC
[Scheduled] Server Fixes
The scheduled maintenance has been completed.
Oct 12, 09:27 UTC
[Scheduled] Server Upgrades
Maintenance was a success. The upgrades are now complete. Thanks.
Oct 11, 08:34-10:48 UTC
Intermittent Errors With Hub Services
Hub services are back online
Oct 8, 18:04 - Oct 9, 01:29 UTC

September 2014

No incidents reported for this month.

August 2014

No incidents reported for this month.

July 2014

No incidents reported for this month.

June 2014

No incidents reported for this month.

May 2014

No incidents reported for this month.

April 2014

No incidents reported for this month.

March 2014

No incidents reported for this month.

February 2014

No incidents reported for this month.